Frequently asked questions

How do I restore my purchases?

If you reinstalled Outfits or switched to a new device, open the app, tap Upgrade to Jetsetter, then scroll to the bottom and tap Restore Purchases. Make sure you are signed in to the same Apple Account or Google account you used for the original purchase.

If your purchase still doesn't appear after a minute, contact us using the email below and include the device type you're using.

How do I cancel my subscription?

Subscriptions are billed by Apple or Google, so cancellation happens in your store settings rather than inside Outfits:

  • iPhone or iPad: open Settings → tap your name → Subscriptions → Outfits → Cancel Subscription.
  • Android: open the Play Store → tap your profile picture → Payments & subscriptions → Subscriptions → Outfits → Cancel.

You keep access until the end of the current billing period.

How do I delete my account?

You can delete your account and shared-trip cloud data from inside the app under Settings → Delete account. Local closet data on the device is not automatically wiped. Deletion is permanent and cannot be undone.

If you can no longer access the app, email support@outfitstravel.app from the address associated with your account and we will process the deletion for you.

How do shared trip invitations work?

When someone invites you to collaborate on a trip, they send you an invitation link. Tapping it on a phone with Outfits installed opens the invitation directly in the app.

If you don't have Outfits yet, the link opens a page that guides you to the right app store. After installing, return to the original message and tap the invitation link again to accept it.

How do I contact support?

Email is the fastest way to reach us. Include your device type, app version (shown in Settings), and a short description of the problem. Screenshots help a lot.

Still need help?

We usually reply within a couple of business days.

Email support@outfitstravel.app